1. Order Cancellations
Orders can be canceled for a full refund only if the order has not yet shipped. Once an order has shipped, it is subject to the terms below rather than a standard cancellation.
2. Research Materials — No Returns Once Opened
Because our products are research chemicals supplied in sealed, sterile packaging, we cannot accept returns of any product once its packaging has been opened, for safety and integrity reasons. This is standard practice across the research-chemical supply category and protects both you and us from handling materials of uncertain condition after opening.
3. Lost, Damaged, or Missing Shipments
Lost in transit: If your order includes upgraded/insured shipping and tracking shows it lost or non-delivered, we’ll reship at no cost once the carrier’s claim window has passed. Standard shipping does not include loss coverage — we’re glad to help you file a claim with the carrier directly, but we can’t guarantee a reship on standard shipping.
Damaged on arrival: If a vial arrives damaged and the outer packaging shows no obvious signs of damage, we’ll replace it at no cost. Contact us within 2 days of delivery with a photo of the item and its packaging so we can process the replacement.
If the outer packaging itself shows visible damage, that’s a carrier-handling issue — we’ll help you file a claim with the carrier rather than reship automatically, since the damage happened in their custody, not ours.
Delivered but missing: We do not require a signature on delivery. If tracking shows “delivered” but you don’t see your package, please check with household members or your building’s mail area first. From there, reach out and we’ll help based on the shipping tier you selected.
4. How Refunds Are Processed
Refunds are issued to the original payment method used at checkout, processed through NOWPayments.
Because payment is processed via a card-to-crypto settlement gateway, the refunded amount may not exactly match the original charge due to normal fluctuations in cryptocurrency value between the time of your purchase and the time of your refund. We process refunds in good faith based on your original order total. If you have questions about how a specific refund was calculated, contact us and we’re happy to walk through it with you.
5. Non-Refundable Circumstances
We are not able to offer refunds or replacements for:
- Orders where the outer packaging shows visible signs of carrier damage (see Section 3 — this is a carrier claim, not a Ferox refund)
- Products that have been opened, used, or altered in any way
- Delayed delivery caused by incorrect shipping information provided at checkout
6. How to Request a Refund or Replacement
Contact Support@feroxpeptides.com with your order number and, if applicable, photos as described in Section 3. We aim to respond within 2 business days.
7. Contact
Questions about this policy can be directed to Support@feroxpeptides.com.